Purchasing Additional Services

During and after the limited warranty period, you can purchase additional services, such as:

• Support for IBM and non-IBM hardware, operating systems, and application programs
• Network setup and configuration
• Upgraded or extended hardware repair services
• Custom installation

The availability of the service and its name might vary by country.

Enhanced PC Support Line

Enhanced PC Support is available for desktop and mobile IBM computers that are not connected to a network. Technical support is provided for IBM computers and IBM or non-IBM options, operating systems, and application programs on the supported products list. This service includes technical support for the following:

• Installing and configuring your out-of-warranty IBM computer
• Installing and configuring non-IBM options in IBM computers
• Assistance with the preloaded operating system
• Using selected application software and games
• Tuning performance, such as memory management
• Installing device drivers remotely
• Setting up and using multimedia devices
• Identifying system problems
• Interpreting documentation

You can purchase this service for a single incident or multiple incidents. For more information about purchasing Enhanced PC Support, see Ordering Support Line Services.

Client Support Line

Client support is available to provide assistance with the following:

• Installation and configuration of clients
• Identification of system problems related to the client in a network environment
• Assistance with client network interface cards and options

You can purchase this service on a one-time basis (for a single incident).

Network and Server Support Line

Network and Server Support includes all the features of the Enhanced PC Support Line and is available for simple or complex networks made up of IBM workstations and servers using major network operating systems. This line also supports many popular non-IBM adapters and network interface cards. This service includes technical support for: Installing and configuring client workstations and servers Identifying system problems and correcting problems on the client or the server Using IBM and non-IBM network operating systems Interpreting documentation You can purchase this service for a single incident or for multiple incidents. For more information about purchasing Network and Server Support, see Ordering Support Line Services.

Ordering Support Line Services

The Enhanced PC Support Line, Client Support Line, and Network and Server Support Line services are available for products on the Supported Products list.

To receive a Supported Products list:

• In the U.S.:
  • Call 1-800-772-2227.
  • Select the automated fax system option.
  • Select the service for which you would like a Supported Products list:
    • For the Enhanced PC Support Line, select document 11682.
    • For the Network and Server Support Line, select document 11683.
• In Canada
  • Call 1-800-465-7999 or 1-800-465-7999.
• In other countries, contact your IBM reseller or IBM marketing representative.

For more information on how to purchase the Support Line Services:

• In the U.S.: call 1-800-772-2227.
• In Canada: call 1-800-465-7999.
• In other countries, contact your IBM reseller or IBM marketing representative.

Warranty and Repair Services

You can upgrade your ThinkPad EasyServ/Customer Carry-in warranty service or extend their period of service.

Upgradeable warranties for the U.S. include:

• Overnight service option. You can upgrade your current warranty that provides ThinkPad EasyServ/Carry-in repair service. Your warranty provides ThinkPad EasyServ/Carry-in repair service.

You can also extend your warranty. The "Warranty and Repair Services" offers a ThinkPad EasyServ Maintenance Agreement.

For more information on warranty upgrades and extensions:

• In the U.S.: call 1-800-426-7697.
• In Canada: call 1-800-465-7999.
• In other countries, contact your IBM reseller or IBM marketing representative.