Purchasing an IBM PC hardware product entitles you to receive support and services during the limited warranty period. If you need additional support and services, a wide variety of extended solutions that addresses most needs are available for purchase.
You can contact us on the Internet for answers to your technical support questions. If you link to our support home page, you can search for technical tips, download update drivers, and find out about many other things. You can visit the site at the following URL:
http://www.pc.ibm.com/thinkpad
Personalized web-based site PC support provides PC users easy access to online support, including personalized IBM website tailored to their machine type, computing environment, and individual interests such as business applications or games. Customers profile once with IBM and are thereafter greeted by name and presented targeted information selected specifically to meet their particular needs. For example, a corporate ThinkPad user might receive information on Microsoft Windows NT and remote connectivity. IBM customers can also elect to receive proactive e-mail, alerting them to time-saving hints and tips and product-specific update such as modem speed and BIOS files. Interactive web-based forums are monitored around the clock by IBM specialists, complementing its support on all the major internet service providers. You can set up your profile at:
http://www.pc.ibm.com/support
In the U.S. and Canada, if you have a touch-tone telephone and access to a fax machine, you can receive marketing and technical information on such topics as computer hardware, operating systems, and local area networks (LANs) by fax. You can call the IBM PC Company Automated Fax System 24 hours a day, 7 days a week. Follow the recorded instructions, and the information that you request will be sent to your fax machine.
To access the IBM PC Company Automated Fax System, call:
You can get support and information by telephone during the limited warranty period at no additional charge, through the IBM PC Support Line. Experienced technical-support representatives will be on hand to assist you in answering any questions you might have, such as:
Please have the following information ready when you call:
Before you call, run PC-Doctor diagnostics to help identify the cause of your computer problem. See Using the PC-Doctor Program for more information about PC-Doctor.
If possible, be at your computer when you call.
These lines are available 24 hours a day, 7 days a week. The answering technical-support representative can also fax or mail you technical or product information, such as:
ThinkPad EasyServ is a courier repair service for IBM mobile products whereby your ThinkPad computer will be picked up, sent to IBM for repair, and then returned to the location of your choice. This service is available at no additional charge during the limited warranty period. Most computers can be repaired the day that it arrives at the IBM repair location.
Support personnel first try to solve your problem over the phone. If they are unsuccessful, you can arrange for EasyServ service by calling the PC Support Line.
If possible, you should use the original ThinkPad shipping materials that your computer came in, for re-sending it to IBM. If the box is not available, the courier will deliver a shipping carton and will return later to pick it up. This service is available only in the U.S. and Canada.
If you make frequent overseas trips or you are residing abroad, you can register with the International Warranty Service Office. The office will issue an International Warranty Service Certificate, which you can use wherever IBM or IBM resellers sell and service IBM PC products.
For more information on registering with the International Warranty Service Office, call 1-800-497-7426 in the U.S. or Canada.