Getting Service

Partial Table-of-Contents

  • Customer Service and Support
  • Online Support Services
  • Fax Information
  • Help by Telephone
  • EasyServ
  • Getting Help Around the World
  • Purchasing Additional Services
  • Enhanced PC Support Line
  • Client Support Line
  • Network and Server Support Line
  • Ordering Support Line Services
  • Warranty and Repair Services
  • Obtaining IBM Operating System Updates
  • Getting Update Diskettes
  • Ordering Publications
  • Preparations

    If you need further assistance, you can call your IBM reseller or IBM marketing representative.

    You will need to know the following information when requesting repair service:

    • Identification number of your computer
    • Options installed in your system
      Note:Use the record sheet in the User's Reference.
    • Error message or problem
      Note:Error messages can help identify which service action is required and help the service representative provide quick and efficient service.

      Use the record sheet in the User's Reference.

    About Your Warranty

    During the warranty period, you might be responsible for repair costs if the product damage was due to misuse, accident, modification, unsuitable physical or operating environment, or improper maintenance.

    For full information on product warranties, see the User's Reference.